NHS Dorset CCG and its local authority partners are reviewing Dementia services in Dorset.

The services included are:

  • Memory Support and Advisory Service

  • Memory Assessment Services

  • Older Persons Community Mental Health Teams

  • In-reach service

  • Specialist inpatient beds

  • Intermediate Care Service for Dementia (ICSD) East

  • Day Hospital provision

  • Specialist dementia care provided at home

  • Early help and prevention services

  • Dementia care homes

  • Dementia respite care

  • Acute Hospital links to community.

We want to:

  • ensure every person with dementia, and their families and carers, receive high quality, compassionate care from diagnosis to end of life care

  • ensure that dementia services help people to maintain their independence, choice and control over their lives.

The Dementia Services Review so far

We have completed the view-seeking stage and are now in the design and modelling phase.


At the end of 2016, for a 9-week period, we asked you what you thought of dementia services in Dorset. We wanted to know what is working well, what isn’t working well and what could be improved.

Views were gathered from service users, carers and staff. A total of 2,107 comments were made by respondents. There were 498 comments mentioning aspects of services that work well, 843 comments relating to what works less well and 766 relating to ideas for improvements.

All the feedback you provided has been independently reviewed by Bournemouth University. They have collated and themed this information and produced a Findings Report.  This feedback has been used to develop the options for how Dementia services in Dorset could be better organised.

View-seeking findings report
Needs and data analysis report

What you said works well:

  • Support from services, groups and charities

  • NHS care pathway

  • Patient treatment

  • Social care

  • Support for carers

  • Provision of information

What you said isn’t working as well:

  • Failures in the care pathway

  • Support for the patient

  • Support for the carer

  • Staff issues

  • Provision of information

  • Communication issues

  • Rurality and access to services

Innovation Day

An innovation day was held on 16 May 2017 to inspire attendees to think differently on how services could be improved to meet the needs of people with dementia. Professor Alistair Burns NHS England national clinical lead on Dementia was the main speaker.

Innovation day presentations

Design events

Three sets of design events were held in May, June and July 2017 in Poole, Bournemouth and Dorchester. The focus was pre diagnosis, diagnosis and post diagnosis, support in hospitals, carers, care homes, care at home and respite.

Design event presentation

Options day

An Options day was held on 13 September 2017. Attendees were asked to work on designing solutions for the more severe and complex stages of dementia and workforce issues. They also worked on summarising the whole care pathway and suggested where funding should be prioritised.

Options day event presentation

Service model options sense-check event

In April 2018, over 80 stakeholders including carers came together to give their views and vote on the emerging models of service.

Attendees had the opportunity to provide feedback on the model option for each stage of the pathway: preventing well, diagnosing well, living well, supporting well, and supporting well in a crisis. These models were developed from all of the previous design and modelling work.

All of the feedback and scoring provided has been reviewed and will be used to help develop the final proposed models. These models will then go to the Dementia Review Project Board meeting in the summer 2018 to decide the final proposed options.  Once the final options have been agreed we will need to go through both NHS and local authority governance assurance processes before going out for public consultation.

Cross check event presentation
Cross check event findings

Final model options day

A final options day was held on 5 September 2018 in Blandford. Over 60 stakeholders came to the event and worked in groups to review the options. The groups evaluated 12 variations of the model options using the Critical Success Factors. The result of this exercise has informed the final shortlisted options which will be included within the Strategic Outline Case. The Strategic Outline Case is now being finalised. This will then be approved by the the Dementia Services Review Project Board and Mental Health Integrated Programme Board before final sign off by NHS Dorset CCG Governing Body.

Stategic Outline Case

Our Dementia Services Review Strategic Outline Case sets out the business case for dementia service design in Dorset prior to going to public consultation.

Strategic Outline Case

If you would like access to  any of the Dementia Services Review Strategic Outline Case Annex documents please contact us.

NHS England assurance process

NHS England Assurance Stage 1 was completed successfully on 17 September 2018.  The second stage of the NHS Assurance was completed in May 2019.

You can read more about NHS England’s assurance process in the guidance provided by NHS England.

NHS England – Planning, assuring and delivering service change for patients
NHS England – Effective Service Change: a support and guidance toolkit

What happens next?

Now that we have passed the NHS England assurance process, we are preparing to go to public consultation on the options developed.  We anticipate public consultation to be held in Mid-June.

Stay informed

We will provide updates on these pages.

We will also email information about the review as it progresses to the people who have asked to stay informed. If you would like to receive updates please contact us.

01202 541946